About metal4d

Service availability

We at metal4d provide our online entertainment services only in jurisdictions where such services are legally permitted. We do not advertise or market our platform in regions where online wagering, gaming, or betting is prohibited by applicable law. Our service area is determined by legal compliance rather than geographic location or user preference. If a user attempts to access metal4d from a jurisdiction where our services are not permitted, we implement technical controls to restrict access. These controls are not perfect, and we rely on users to take responsibility for checking whether their own jurisdiction permits access to our platform. We do not offer our services in jurisdictions where online gaming is prohibited, and we reserve the right to limit or suspend accounts that access metal4d from restricted regions. Our terms of service outline this principle clearly, and each account holder agrees to comply with local law as a condition of using metal4d.

Account eligibility

Eligibility for a metal4d account is determined by the law of the user's jurisdiction. We do not set a fixed age requirement across all regions; instead, we comply with the age-of-majority and gaming-eligibility rules that apply in each user's local jurisdiction. During account verification, we collect date-of-birth information and cross-check it against our KYC requirements. If a user is found to be ineligible under their local law, we close the account and return any balance. We do not permit minors to hold accounts on metal4d, and we do not offer tools such as age verification badges or account controls controls as a substitute for legal age requirements. Account eligibility is checked at sign-up and periodically during the account lifetime. If our verification process detects any inconsistency or false information, we may suspend or close the account without notice. Users are responsible for ensuring they meet the eligibility criteria set by their own jurisdiction before opening an account.

Local-law responsibility

Users of metal4d are solely responsible for determining whether access and use of our platform comply with the laws and regulations of their own jurisdiction. We provide our services only where applicable law permits, but we cannot verify the legal status of every user's location or circumstances. Each user must check their own local law before accessing metal4d, registering an account, making deposits, or using any feature of our platform. Laws governing online gaming, wagering, and entertainment vary widely across regions, and they may change without notice. Users who are uncertain about their legal position should seek advice from a legal professional in their jurisdiction before using metal4d. We do not provide legal advice, and we do not represent that our services are legal or permissible in any specific jurisdiction. By accessing metal4d, users acknowledge that they are responsible for their own compliance with local law and that they have verified that access is permitted in their own region. If a user's local law later prohibits access to metal4d, the user must stop using the platform immediately.

Data and privacy scope

We collect personal data from metal4d users for account verification, transaction processing, and regulatory compliance. During sign-up, we collect name, date of birth, ID number, and contact details. During KYC verification, we collect photos of identity documents and proof of address. During payment setup, we collect banking and e-wallet details. This data is used solely for these purposes and is not sold to third parties. Our privacy policy provides a complete account of our data practices, including how long we retain information, what rights users have, and how to request deletion. We use encryption and secure storage to protect all personal data. In some cases, we may be required to disclose user information to government agencies or regulatory authorities if compelled by law. Users who wish to review their personal data, request corrections, or ask for deletion should contact our support team. We retain transaction records for the period required by applicable law and regulation, which may be longer than the period we retain other personal information.

Contact for legal inquiries

Users with legal questions, compliance enquiries, or requests relating to data access and deletion can contact metal4d through our support channels. We aim to respond to legal and compliance enquiries within a reasonable timeframe, though we may require additional information before providing a complete answer. Enquiries related to specific accounts, transactions, or account verification delays should be directed to our general support team, who will route the matter to the appropriate department. Enquiries relating to data access, privacy, or regulatory compliance may be directed to our compliance and legal team. We do not provide real-time responses, and processing times may vary depending on the complexity of the enquiry and the volume of requests we receive. Users should expect a response within five to ten business days for standard enquiries. During public holidays such as Idul Fitri, Idul Adha, Imlek, or Nyepi, response times may be longer. Users should provide clear details about their enquiry, their account information (if applicable), and the nature of the question so that we can respond accurately and efficiently.