metal4d Casino & Sportsbook Data Care
This page describes what we collect when you use metal4d and how we keep that data protected. We explain which third parties have access to your information, how long we store it, and what rights you have.
When you open an account on metal4d, we ask for your name, date of birth, email, and phone number. During verification, we collect identity documents and address proof. When you deposit or withdraw, we collect payment details. We use all of this information only to operate our platform securely, comply with gaming laws, and prevent fraud.
Our data practices are designed to protect your privacy while meeting legal requirements. We do not sell or share your personal data with marketing firms. We share information only with payment processors, banks, and authorities when required by law.
Our metal4d data collection and use
We collect data in stages. At sign-up, we ask for your email address, phone number, legal name, and date of birth. We use these details to create your account and verify your identity. We do not share your email or phone with third parties unless you consent or the law requires it.
During account verification (Know Your Customer), we ask for a photo of your national ID and proof of your address. We use these to confirm you are who you say you are and to prevent account takeover. We store these documents securely and access them only when we need to verify your account, dispute a transaction, or comply with anti-money-laundering rules.
When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we collect the payment method details you provide. We do not store your full payment credentials — our payment processors handle that. We store only enough information to process your withdrawal back to the same method. We also record the date, amount, and status of each transaction in your account history so you can review your activity.
Our metal4d use of your data
We use your data for four main purposes: operating the platform, verifying your identity, processing payments, and complying with law. We do not use your data for marketing to other users or for any purpose unrelated to your account. We do not sell your data to advertisers or data brokers.
We use your activity data (which markets you view, when you bet, settlement results) to detect fraud and unusual account behaviour. If we spot signs of account compromise, we will contact you through your registered email or phone. We may also use aggregate data — information combined across many users with no personal details — to improve our platform and understand which sports, games, and payment methods are most popular in different regions.
Our metal4d third-party sharing
We share your data with third parties only when necessary for service delivery or when required by law. Our payment processors (the banks and e-wallet providers) receive your payment details to process deposits and withdrawals. These processors are bound by contracts to keep your data confidential.
We may share limited information with anti-fraud companies to detect and prevent fraud. We may also share account information with government or gaming regulatory bodies if we are compelled by law to do so. We will not share your data with external marketers, affiliate networks, or social media platforms unless you explicitly opt in.
Our servers may be located outside your jurisdiction. When we store your data, it may be processed and stored in countries outside Indonesia. However, we apply the same security standards to all data regardless of where it is stored. We use encryption and access controls to protect your information.
Our metal4d data rights and retention policy
Your rights on metal4d
You have the right to request a copy of all personal data we hold about you. You also have the right to request that we correct any inaccurate information. If you believe we are using your data in breach of this policy or applicable law, you can file a complaint with us or with a data protection authority in your jurisdiction.
You have the right to request account deletion. If you request deletion, we will close your account and remove most of your personal data from our active systems. However, we may retain limited information — such as your name and transaction history — for a period required by anti-money-laundering law, typically several years. We will not use retained data for any purpose other than compliance.
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We keep your email and payment details secureStorage
We encrypt sensitive data and restrict access to authorised staff only.
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We retain account history for complianceRetention
We keep transaction records for several years as required by gaming regulations.
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We respond to data requests within 30 daysAccess
You can request your data, corrections, or deletion by contacting our support team.
Our metal4d data retention and cookies
We retain your personal data for as long as your account is active and for a period afterward as required by law. After account closure, we retain transaction records and identity information for compliance purposes — typically three to seven years depending on local gaming regulations. We do not retain marketing preferences or activity logs longer than necessary.
We use cookies to improve your experience on metal4d. Cookies are small files stored on your device that help us remember your login status, language preference, and device type. We use first-party cookies (set by metal4d) and may use third-party cookies from analytics providers to understand how users navigate our platform. You can disable cookies in your browser settings, though this may affect your experience on metal4d.
Our analytics providers may collect information about your activity on metal4d — such as pages you visit, time spent, and which games or sports you view. This data is used to understand user behaviour and improve our platform. Analytics data is typically anonymised (not linked to your personal identity).
Our metal4d contact and data request process
To request access to your data, request a correction, or ask for account deletion, contact our support team through the channels listed on our platform. Include your account email and a clear description of your request. We will respond within 30 days with your data in a portable format or confirmation of the action you requested.
If you have a data privacy concern or believe we have violated this policy, you can file a complaint with us first. If we do not resolve your concern within 30 days, you have the right to escalate to a data protection authority in your jurisdiction. Users in Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta, or any other location, are welcome to contact our compliance team for assistance with data-related questions.
We update this privacy policy from time to time. We will notify you of material changes by email or a notice on the platform. Continued use of metal4d after a policy update constitutes your acceptance of the new terms.
Your metal4d data is protected by encryption and secure storage
We implement industry-standard security measures, but no system is perfectly secure. If you notice suspicious activity in your account, contact us immediately.
Our commitment is to handle your data transparently and securely. We collect only what we need, we use it only for legitimate purposes, and we protect it with standard security practices. If you have any questions about our data handling or your privacy rights, contact our support team or our compliance department. We are here to help.
Our metal4d legal and jurisdiction framework
Service availability
We at metal4d offer our services only in jurisdictions where local law permits online gaming and entertainment wagering. We do not operate in regions where such services are prohibited by applicable law. Our service availability is determined by legal compliance rather than geography or demand. We monitor gaming laws across regions and restrict access where necessary to ensure we do not violate local regulations. If a user attempts to access metal4d from a jurisdiction where our services are restricted, we implement technical controls to block or limit access. However, we cannot guarantee that our controls will always be perfectly effective, and we rely on users to understand their own legal position. If we discover that you have accessed metal4d from a restricted jurisdiction, we reserve the right to suspend your account and return any balance to your registered payment method. Our services are not offered in all countries, and availability may change if local law changes. Users should check the current service status on our platform or contact our support team if they are unsure whether metal4d is available in their location. We do not represent that our service is legal everywhere; users are responsible for verifying their own jurisdiction's rules.
Account eligibility
Account eligibility on metal4d is determined by the law of your jurisdiction. We do not set a universal age requirement across all regions; instead, we comply with the age-of-majority and gaming eligibility requirements that apply in each location. When you open an account, you represent that you meet the eligibility criteria under the law applicable to your jurisdiction. During account verification, we collect your date of birth and conduct checks to confirm eligibility. If our verification process indicates that you do not meet eligibility requirements, we will close your account and return any balance to your payment method. We do not knowingly permit minors or legally ineligible persons to hold accounts. We do not offer age-verification badges, account controls, or account preferences as a substitute for legal eligibility requirements. Account eligibility is checked at sign-up and may be reviewed at any time during the account lifetime. If you have been previously excluded from metal4d or barred by court order, you are not eligible to open a new account. Providing false information during registration is grounds for immediate account closure without refund.
Local-law responsibility
Users of metal4d are solely responsible for verifying that their use of our platform complies with the laws and regulations of their own jurisdiction. We do not provide legal advice, and we do not represent that metal4d is legal in every location or for every user. You must independently check your local law before accessing our platform, registering an account, making a deposit, or using any feature. Gaming and wagering laws vary widely across regions and change frequently. What is permitted in one jurisdiction may be prohibited in another. Ignorance of local law does not excuse non-compliance, and metal4d is not liable for any legal consequences you face as a result of using our platform in a jurisdiction where it is prohibited or restricted. If you have doubts about the legality of metal4d in your area, we recommend consulting a qualified legal professional or contacting local gaming authorities. If your local law later prohibits access to metal4d, you must stop using the platform immediately. We reserve the right to terminate accounts of users who continue to access from restricted jurisdictions, and we may report suspicious or non-compliant activity to relevant authorities as required by law. By using metal4d, you acknowledge that you understand the legal risks and accept full responsibility for your compliance with local law.
Data and privacy scope
We collect personal data from metal4d users for account verification, transaction processing, fraud prevention, and regulatory compliance. During account opening, we collect your full legal name, date of birth, national ID number, email address, and phone number. During Know Your Customer verification, we collect photos of identity documents and proof of address. During payment setup, we collect banking and e-wallet information. We use this data solely for these purposes and do not share it with unrelated third parties. Our practices are described in detail in our full privacy policy. We use encryption and secure storage to protect all personal data from unauthorised access. Payment processors, banks, and e-wallet providers may access limited data to process your deposits and withdrawals, and they are bound by contracts to maintain confidentiality. We may be required to disclose user information to government agencies, law-enforcement bodies, or gaming regulators if compelled by law or court order. Users have the right to request access to their personal data, request correction of inaccurate information, and request deletion subject to legal retention requirements. We aim to respond to data requests within 30 days. To request your data or ask for deletion, contact our support team with clear identification of your request.
Contact for legal inquiries
Users with legal questions, compliance enquiries, or data-related requests can contact metal4d through our support channels. Clearly identify your inquiry as legal, compliance, or data-related so it can be routed to the appropriate team. We aim to respond to legal and compliance enquiries within 10 business days, though complex matters may require additional time. For data access or deletion requests, we typically respond within 30 days with your data in portable format or confirmation of the deletion. We may request additional information to verify your identity and ensure the request is legitimate. We do not provide legal advice to users, but we will clarify our policies and practices in response to your question. If you believe we have violated applicable law or breached this privacy policy, you may file a complaint with us first. If we do not resolve your concern to your satisfaction within 30 days, you have the right to escalate to a data protection authority or gaming regulator in your jurisdiction. All legal correspondence should include your account email address, a clear description of your concern, and any supporting documentation. We maintain confidentiality of legal correspondence and will not share your complaint with unrelated third parties unless required by law.