metal4d Casino & Sportsbook FAQ

We ask you to fill out a registration form with your legal name, email address, phone number, and date of birth. Once you submit the form, we send a verification link to your email. Click that link to confirm your email address. Next, we conduct Know Your Customer (KYC) verification — you upload a photo of your national ID and a proof of address (such as a utility bill or bank statement). We review these documents within a standard timeframe and notify you by email when your account is verified. After verification, you can deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet and start using metal4d. The entire process typically takes one to two business days, though busy periods may extend this. We verify accounts to comply with gaming regulations and to protect your account from fraud.

No. We allow one account per person. If you try to open a second account under the same name, email, phone number, or identity documents, we will close the duplicate account. Multiple accounts are a common fraud method, so we monitor for them and enforce a one-account-per-user rule. If you have lost access to your account — for example, you forgot your password or no longer have access to your registered email — contact our support team and we will help you recover it. Do not open a second account. If you are located in Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, or any other region, the rule applies equally. Account duplicates may be closed without notice and any balance may be forfeited.

You can adjust language, email notifications, and password settings inside your account menu under "Preferences". If you wish to pause your account temporarily or close it permanently, contact our support team. We can temporarily restrict your account for a set period (such as during Idul Fitri or another holiday) if you request it. For permanent closure, we will close your account and return any remaining balance to your registered payment method within a standard processing window. You can also update your phone number or email address through account settings. If you have any difficulty making changes, contact support and we will assist you.

We support deposits through multiple payment methods with varying minimum and maximum limits. E-wallets such as mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment typically have lower minimums (as low as a few thousand rupiah) and maximums that vary by provider. Bank transfers via online payment, e-wallet, mobile banking, and local payment have higher minimums and maximums aligned to your bank's limits. We display the exact deposit range for each payment method inside the deposit page on metal4d. The range depends on your payment provider's rules, not just ours. If you encounter a limit that seems wrong, contact support and we will verify it with your bank or e-wallet provider. We do not impose deposit caps beyond what the payment method allows.

Yes. We support all four major Indonesian banks. You can deposit via virtual account transfer to online payment, e-wallet, mobile banking, or local payment. When you select a bank, we generate a unique virtual account number for your metal4d account. You then transfer from your personal bank account to that virtual account number. The transfer is usually processed within one to two business hours, though transfers during public holidays or after business hours may take longer. We will add the deposit to your metal4d account once we receive it. For withdrawals, we send funds back to the same bank account you used to deposit. Keep your virtual account number safe and do not share it with anyone. If you have questions about your virtual account, contact our support team.

If you transferred funds but they have not appeared in your metal4d account within the expected timeframe, check your bank statement to confirm the transfer was sent. If it was sent, note the transaction date and amount. Then contact our support team with your transfer details. We will investigate with your bank or e-wallet provider. If the bank confirms the transfer was received by us, we will add it to your account immediately. If the transfer was rejected by the bank, we will advise you and you may need to try again or use a different payment method. Do not send another transfer until you know the status of the first one — you may create duplicate deposits.

We offer four main game categories. Football markets cover Liga 1, Piala Indonesia, Premier League, Champions League, and other tournaments. Live-dealer tables feature blackjack, roulette, baccarat, Dragon Tiger, and multi-camera studios with live dealers. Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Esports markets include Mobile Legends, Free Fire, and PUBG Mobile tournaments. Each category has rules and market types explained inside the game page on metal4d. If you are new to a game, we recommend reading the rules before you start. Our support team can answer questions about specific games.

We reward active users through a loyalty tier system. As you make deposits and use metal4d, you earn points. Points accumulate and move you up through loyalty tiers, each with increasing benefits such as higher deposit bonuses, cashback, or exclusive access to certain markets. Your tier status is displayed in your account. You can check your current tier, points balance, and the benefits available to you by visiting the loyalty section on metal4d. Points are earned from deposits and may be earned from activity on certain games — the exact terms are shown inside the loyalty page. Points do not expire as long as your account is active, but they may be reset if your account is closed.

To contact our support team, look for the support option on the metal4d platform — usually a chat icon, email form, or help section. You can submit a support ticket by describing your issue and providing your account email. Include as much detail as possible so our team can help you quickly. We aim to respond to support tickets within a standard timeframe, typically within one business day. During public holidays such as Idul Fitri, Idul Adha, Imlek, and Nyepi, response times may be longer. You can also contact us through the contact information listed on our website. Keep a record of your ticket number so you can reference it in follow-up messages.

We offer metal4d only in jurisdictions where local law permits online gaming and sportsbook wagering. We do not operate in regions where such services are prohibited. We use geographic controls to restrict access where necessary, but these controls are not perfect. Before opening an account, you are responsible for verifying that metal4d is legally available in your jurisdiction. If you are unsure, consult local gaming authorities or a qualified legal professional. Our legal notice explains our jurisdiction policy in detail. We reserve the right to restrict or close accounts in jurisdictions where we later determine our services are not permitted.