metal4dLegal Notice

Our metal4d jurisdiction and legal framework

Service availability

We at metal4d offer our online entertainment services only in jurisdictions where such services are legally permitted under applicable law. We do not advertise, market, or actively promote our platform in regions where online gaming, betting, or wagering is prohibited. Our service area is determined by legal compliance and regulatory requirements rather than geographic location, user preference, or business opportunity. We do not name specific countries, territories, or regions as legal or illegal because gaming regulations vary widely, change frequently, and depend on complex local rules that fall outside our control. What is permitted in one jurisdiction may be restricted in another, and regulations may shift without notice. We maintain compliance tools designed to identify and restrict access from regions where we believe our services are not legally available. However, we acknowledge that these tools are not perfect, and we cannot guarantee they will always identify restricted jurisdictions accurately. We rely on users to take responsibility for checking whether their own jurisdiction permits access to metal4d before opening an account or using any feature. If we discover that an account has been accessed from a jurisdiction where we determine our services are prohibited, we reserve the right to restrict access, suspend the account, or close it entirely without advance notice. Any remaining balance will be returned to the registered payment method subject to verification windows and processing delays.

Account eligibility

Eligibility to open and maintain an account on metal4d is determined exclusively by the laws and regulations applicable to your own jurisdiction. We do not impose a single universal age requirement or eligibility standard because legal requirements vary globally. In many jurisdictions, users must be of adult age as defined by local law to access gaming services. In other places, different age thresholds, licensing requirements, or other eligibility rules may apply. When you open an account with us, you represent and warrant that you meet all eligibility requirements set by the laws of your jurisdiction. You confirm that you are not legally barred from participating in online gaming by court order, personal exclusion, statutory prohibition, or other legal restriction. You also confirm that you have not been previously excluded from metal4d or terminated for violation of our terms. We conduct Know Your Customer (KYC) verification as part of our account-opening process. You must provide legal identification, date of birth, and supporting documents. If our verification process determines that you do not meet eligibility requirements under your local law, we will close your account and return any balance to your payment method. Providing false or misleading information during account opening or verification is grounds for immediate account closure without refund and may be reported to relevant authorities as required by law.

Local-law responsibility

Users of metal4d are solely and entirely responsible for determining whether their access and use of our platform comply with all applicable laws, regulations, and legal requirements in their own jurisdiction. We do not provide legal advice, and we do not represent or warrant that our services are legal, permissible, or available in any specific location or for any specific user. It is your responsibility — and your responsibility alone — to research and understand the gaming laws that apply to your region, your circumstances, and your use of online platforms. Laws governing online entertainment, gaming, betting, and wagering vary significantly across jurisdictions, and they may change without notice. Some regions prohibit online gaming entirely, while others permit it under specific licenses or conditions. Some jurisdictions restrict the types of games available, the payment methods users can employ, or the odds that may be offered. We do not track all such variations, and we cannot advise you on whether metal4d is legal where you are. If you are uncertain about your legal position, you should consult with a qualified legal professional in your jurisdiction before opening an account or using our platform. Ignorance of local law does not excuse non-compliance with it, and metal4d is not liable for any legal consequences, penalties, fines, or other harm you may suffer as a result of using our platform in violation of local law. If you have any doubt whatsoever about whether you are legally permitted to access and use metal4d, you should not open an account.

Data and privacy scope

We collect personal data from metal4d users for specific purposes: account verification, identity confirmation, payment processing, regulatory compliance, and fraud prevention. Our privacy policy provides a comprehensive account of our data practices, including what data we collect, how we use it, how long we retain it, and what rights you have regarding your data. During account opening, we collect your legal name, email address, phone number, date of birth, and national ID number. During KYC verification, we collect scanned copies of your identity document and proof of address (such as a utility bill or bank statement). During payment setup, we collect banking details and e-wallet identifiers necessary to process deposits and withdrawals through DANA, OVO, GoPay, ShopeePay, LinkAja, QRIS, BCA, Mandiri, BRI, and BNI. This data is used only for the purposes stated and is not sold to third parties or shared with marketing partners. We may disclose data to payment processors only to the extent necessary to process your transactions, and we may disclose data to government agencies or regulatory authorities if legally required. We retain transaction records for periods set by applicable law, which may be several years beyond account closure. You have the right to request access to your personal data, to request correction of inaccurate information, and to request deletion subject to legal retention obligations. Contact our support team to submit such requests.

Contact for legal inquiries

Users with legal questions, compliance enquiries, data-access requests, deletion requests, or other legal matters may contact metal4d through the support channels listed on our platform. When submitting a legal or compliance enquiry, please clearly mark it as such and provide your account number, a detailed description of your issue, and any supporting documentation. We will route your enquiry to our legal and compliance team for response. We aim to respond to legal and compliance enquiries within 10 business days, though complex matters or high enquiry volumes may require additional time. We may request further information from you to fully understand your enquiry and provide an accurate response. We do not provide legal advice to users, but we will clarify our policies, practices, and procedures in response to your questions. If you are not satisfied with our response or believe metal4d has violated applicable law, you have the right to file a complaint with the gaming regulator, consumer protection authority, or relevant government agency in your jurisdiction. You may also pursue an internal dispute resolution process as outlined in our Terms of UseResponse times may be affected by public holidays such as Idul Fitri, Idul Adha, Imlek, and Nyepi when office operations are limited.